Health Help Now aims to help people find the right service in Buckinghamshire when they need medical help, but it is not a life-threatening emergency.
It has been developed with input from GPs, hospital doctors, and other health professionals. It lists common symptoms and offers suggestions for treatment. The one which works best for most people is listed first and the other suggestions follow in order. Health Help Now then links through to local services, and shows whether they are open or closed and their location.
- For when you need medical help fast, but it is not a 999 emergency, or
- you think you need to go to accident and emergency or another NHS urgent care service, or
- you do not know who to call for medical help or you do not have a GP to call, or
- you require health information or reassurance about what to do next
Available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
An adviser, supported by healthcare professionals, will ask you a series of questions to assess your symptoms and direct you to the best medical care for you.
For less urgent health needs, contact your GP in the usual way.
NHS 111 also offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter. You will need a webcam, a modern computer and a good broadband connection to use this service.
The 111 service is also available via ‘Typetalk’ for deaf or hard-of-hearing people on number 18001 111
For more health information visit the NHS Choices website
Healthwatch Buckinghamshire is an independent voice for people who use local health and social care services.