This page has information about how Buckinghamshire Housing Associations are responding to the Covid-19 crisis and gives helpful links and numbers. It will be regularly reviewed but if you find an error, please let us know here.
| Housing Association
(web links) |
Is My Housing Office Closed? | Emergency Contact Information | Planned Action – Repairs | Planned Action – Rent |
| Paradigm Housing | Office closed please contact by phone or email. | If you have an urgent need or are vulnerable, please contact 0300 303 1010 | Emergency & urgent repairs plus gas servicing only. | Current advice is talk to them if he was struggling to pay rent due to the current crisis. |
| Hexagon Housing | Please do not visit office in person but contact on phone or email. | Repairs – 0800 393338, Urgent Repairs – 0203 701 3518, Email – [email protected] | Emergency & urgent repairs only. | Current advice is talk to them if he was struggling to pay rent due to the current crisis. |
| Vale of Aylesbury Housing | Office closed/phones opened but preferred contact is via email. | Emergency repairs – 01296 723600 or Email – [email protected] | Red Kite contact residents over existing repairs. | Current advice is talk to them if he was struggling to pay rent due to the current crisis. |
| Red Kite | All offices are closed but phones remain open. | Telephone – 01494 476100 or Email – [email protected], or use our Webchat | They will be contacting residents over existing repairs. Please check the regular updates. | Current advice is talk to them if he was struggling to pay rent due to the current crisis. |
| Buckinghamshire Housing Association | Our office will be closed from 23/03/2020 | If a member of the household contracts Covid-19, please notify us on 01494 480340. You can also use this number to contact them for anything else or Email – [email protected] | Suspending all non urgent repairs and home visits. Only doing urgent repairs and gas safety work. | Current advice is talk to them if he was struggling to pay rent due to the current crisis. |
| L & Q Housing | Office Open at present. | Please contact us on – 0300 456 9996 | Continuing to do repairs, but checking at the door whether anyone is infected before entering. | If you are having problems payng rent during this time please contact Pound Advice on – 0203 475 2221 or email – e-are-digital.co.uk |
| Guinness Trust Partnership | No information regarding office closure yet. | Telephone no.0303 123 1890/ online chat available on website. | If you having an appointment booked and you are so isolated, please inform them on 0303 123 1890 | No information regarding rent yet |
| Sanctuary Housing | Office closed to visitors. | If live in sheltered housing in develop symptoms of Covid-19 please contact us on 0800 917 0092 (0300 123 3599 from a mobile) For as a resident please contact 0800 917 0092 (0300 123 3599 from a mobile) for all repairs and enquiries. | Emergency repairs only & gas safety. | For issues paying rent, please call 0800 916 1516 (0300 123 3579 from a mobile) or email [email protected] |
| Metropolitan Thames Valley | Office Closed but phone lines remain open. | Metropolitan Tenants contact – 020 3535 3535, Repairs- 0300 456 2929, Urgent Repairs-0300 456 2929 | Emergency & urgent repairs only. | No information regarding rent yet, but for issues paying rent contact – 0300 456 2929 |