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Home Buckinghamshire Housing associations and the Covid-19 Crisis

Buckinghamshire Housing associations and the Covid-19 Crisis

This page has information about how Buckinghamshire Housing Associations are responding to the Covid-19 crisis and gives helpful links and numbers. It will be regularly reviewed but if you find an error, please let us know here.

 

Housing Association

(web links)

Is My Housing Office Closed? Emergency Contact Information Planned Action – Repairs Planned Action – Rent
Paradigm Housing Office closed please contact by phone or email. If you have an urgent need or are vulnerable, please contact 0300 303 1010 Emergency & urgent repairs plus gas servicing only. Current advice is talk to them if he was struggling to pay rent due to the current crisis.
Hexagon Housing Please do not visit office in person but contact on phone or email. Repairs – 0800 393338, Urgent Repairs – 0203 701 3518, Email – [email protected] Emergency & urgent repairs only. Current advice is talk to them if he was struggling to pay rent due to the current crisis.
Vale of Aylesbury Housing Office closed/phones opened but preferred contact is via email. Emergency repairs – 01296 723600 or Email – [email protected] Red Kite contact residents over existing repairs. Current advice is talk to them if he was struggling to pay rent due to the current crisis.
Red Kite All offices are closed but phones remain open. Telephone – 01494 476100 or Email – [email protected], or use our Webchat They will be contacting residents over existing repairs. Please check the regular updates. Current advice is talk to them if he was struggling to pay rent due to the current crisis.
Buckinghamshire Housing Association Our office will be closed from 23/03/2020 If a member of the household contracts Covid-19, please notify us on 01494  480340. You can also use this number to contact them for anything else or Email – [email protected] Suspending all non urgent repairs and home visits.  Only doing urgent repairs and gas safety work. Current advice is talk to them if he was struggling to pay rent due to the current crisis.
         
L & Q Housing Office Open at present. Please contact us on – 0300 456 9996 Continuing to do repairs, but checking at the door whether anyone is infected before entering. If you are having problems payng rent during this time please contact Pound Advice on – 0203 475 2221 or email – e-are-digital.co.uk
Guinness Trust Partnership No information regarding office closure yet. Telephone no.0303 123 1890/ online chat available on website. If you having an appointment booked and you are so isolated, please inform them on 0303 123 1890 No information regarding rent yet
Sanctuary Housing Office closed to visitors. If live in sheltered housing in develop symptoms of Covid-19 please contact us on 0800 917 0092 (0300 123 3599 from a mobile) For as a resident please contact 0800 917 0092 (0300 123 3599 from a mobile) for all repairs and enquiries. Emergency repairs only & gas safety. For issues paying rent, please call 0800 916 1516 (0300 123 3579 from a mobile) or email [email protected]
Metropolitan Thames Valley Office Closed but phone lines remain open. Metropolitan Tenants contact – 020 3535 3535, Repairs- 0300 456 2929, Urgent Repairs-0300 456 2929 Emergency & urgent repairs only. No information regarding rent yet, but for issues paying rent contact – 0300 456 2929